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How to build trusting business relationships?

“People buy from people they trust” we’re confidently advised. How do we know when trust is evident? What reliable measure is there to guide us?

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People Pains – Helen’s Story

Today more and more organisations are expecting their technical experts to bring in new business through networking and building effective stakeholder relationships. All-too-frequently an individual’s performance objectives and promotion rely on successful business development.

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Presentation & Personal Impact: NEC Group Senior Leaders

The NEC Group is a live entertainment business with world-class expertise in venue and destination management.

Important then that the Senior Leadership team confidently communicated the vision and mission of the business to their people.

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The Peter Principle, so relevant today

You know the Peter Principle? Formulated by Lawrence J Peter in 1969 and almost 50 years later it’s still a terrifying revelation for many organisations. A veritable ticking time bomb, impacting productivity, profitability, talent management, customer satisfaction…and more.

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Leading Through Change: Certsure LLP

Certsure provides professional certification and support services to customers across the building sector, specifically electricians and electrical installation specialists.

The sector is heavily regulated with new revisions of ‘the book’ on an annual basis. The changes contained in these regulations can create a multitude of challenges for business operators, their staff, their customers and the public. These regulation changes are frequently regarded as overly bureaucratic and blockers to effective business.

Certsure wanted to find a way of helping leaders fully engage with the changes; taking different communication approaches with their stakeholders. This new approach would ensure the changes were actioned successfully and that the associated stakeholder benefits were fully realised.

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People Pains – Ash’s Story

Businesses around the world have discovered a simple truth; how their employees engage and build relationships, with both internal and external customers, defines careers. It’s no longer sufficient to be valued as an expert, technical specialist and advocate; the way you communicate and connect to your stakeholders is equally valued as a competency.

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What is leadership presence?

Think of a leader, any leader. Do they have presence? What is it you recognise in their behaviour, which communicates presence?

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Relationship Intelligence: 4-Most Europe Ltd

4-Most Europe Ltd is a specialist risk consultancy delivering successful and cost effective solutions across the UK and internationally. They consult direct with their financial services clients, frequently embedding specialist consultant teams into client operations and facilities.

We’d previously helped their consultant teams with Presentation and Influencing skills workshops and the senior leader audience with Emotionally Intelligent Leadership.

The business’ new challenge was in developing their consultant audience, these were technically brilliant financial modellers, many of whom were new to the responsibilities of effective managing of client stakeholder relationships.

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